Privacy Policy

1 Introduction

1971 is an internationally operated online casino and sports betting platform designed specifically for the Bangladesh market. We take the privacy and security of our players' personal data seriously. This Policy sets out a transparent account of how we handle your information — from the moment you first visit the 1971 website through to the ongoing operation of your player account.

We recognise that players entrust us with sensitive personal and financial information, and we are committed to handling that information with the highest standards of care and discretion. Our data practices are designed to meet internationally recognised principles of data minimisation, purpose limitation, storage limitation, and data security.

This Policy applies to all personal data collected through the 1971 website (https://1971.vu), the mobile-optimised version of that site, any associated applications, and all customer communication channels including live chat, email, and WhatsApp support. It should be read alongside the 1971 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller

For the purposes of this Policy, 1971 acts as the data controller in respect of all personal data collected from players and visitors to the Platform. As data controller, 1971 determines the purposes for which and the manner in which personal data is processed.

Where 1971 engages third-party service providers to process personal data on its behalf — for example, KYC verification providers, payment processors, and fraud detection services — those providers act as data processors and are bound by contractual obligations that require them to process personal data only on 1971's documented instructions and to maintain appropriate security measures.

If you have any questions about how 1971 processes your personal data, or if you wish to exercise any of the data rights described in Section 10 of this Policy, please contact the 1971 data team at: [email protected] (plain text — not a clickable link).

3 Data We Collect

1971 collects personal data from players and visitors through several distinct channels. The categories of personal data we collect, and the context in which each category is collected, are set out below.

3.1 Registration Data

When you create a 1971 account, we collect the following information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (for age verification purposes)
• Residential address in Bangladesh (street, city, district, postcode)
• Email address
• Mobile phone number (used for bKash/Nagad/Rocket verification and two-factor authentication)
• Username and hashed password (passwords are never stored in plain text)

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is mandatory before withdrawals can be processed — we may collect:

• Scanned copy or photograph of a government-issued photo ID (National Identity Card, passport, or driver's licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months)
• Proof of payment method ownership (mobile banking screenshot showing registered number, or bank card statement)
• Selfie photograph for biometric matching, where required by our KYC provider

3.3 Transaction Data

We collect records of all financial transactions on your account, including:

• Deposit amounts, dates, times, and payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard)
• Withdrawal requests, amounts, processing status, and destination payment method
• Bonus credits applied to your account and associated wagering activity
• Transaction reference numbers and payment provider transaction IDs

3.4 Gaming Activity Data

We maintain detailed records of your activity on the Platform, including:

• Bets placed, bet amounts, odds accepted, and settlement outcomes across all sportsbook markets
• Casino and slot game sessions: games played, bet sizes, win/loss outcomes, and session duration
• Responsible gaming tool usage: deposit limits set, time-out periods activated, and self-exclusion requests

3.5 Technical and Device Data

When you access the Platform, our servers automatically collect technical information, including:

• IP address and approximate geographic location derived from that IP
• Device type, operating system, and browser version
• Pages visited on the Platform, time spent on each page, and navigation paths
• Session start and end timestamps
• Cookie identifiers and tracking pixel data (see Section 9 for full cookie details)

3.6 Communication Data

If you contact 1971 through any support channel, we retain a record of that communication, including:

• Live chat transcripts
• Email correspondence and attachments
• WhatsApp message threads (available 09:00–23:00 BST daily)
• The nature of queries raised and the resolutions provided

3.7 Data Collected in Tabular Summary

4 How We Use Your Data

1971 uses personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.

• Account management: Creating and maintaining your player account, authenticating your login, and enabling access to Platform services.
• Age and identity verification: Confirming that you are at least 18 years of age and that you are who you say you are — a fundamental obligation under our operating standards and a legal requirement in the prevention of underage gambling.
• Payment processing: Facilitating deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard) and maintaining accurate transaction records.
• Fraud prevention and anti-money laundering: Monitoring account activity for patterns consistent with fraudulent behaviour, bonus abuse, collusion, or money laundering; sharing relevant data with our AML compliance partners where required.
• Responsible gaming: Monitoring play patterns for indicators of problem gambling behaviour; enforcing player-set deposit limits, time-out periods, and self-exclusion orders; and fulfilling our obligations under our responsible gaming commitments.
• Customer support: Responding to your queries, resolving complaints, and maintaining a record of support interactions for quality assurance and dispute resolution purposes.
• Legal and regulatory compliance: Fulfilling obligations under applicable law, including record-keeping requirements, responding to lawful requests from competent authorities, and maintaining audit trails.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the Platform and to improve its functionality, design, and game selection.
• Marketing (with consent): Sending promotional offers, bonus notifications, and product updates to players who have opted in to marketing communications via email, SMS, or WhatsApp. Marketing preferences can be updated at any time in your account settings.

5 Legal Basis for Processing

For each category of processing activity described in Section 4, 1971 relies on one or more of the following legal bases:

6 Data Sharing

1971 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

6.1 Service Providers (Data Processors)

We engage regulated third-party service providers who process personal data on our behalf under strict contractual controls. These include:

• KYC and identity verification providers: Process submitted identity documents and biometric data to verify your age and identity.
• Payment processors: Facilitate deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard. Only the transaction data necessary for payment processing is shared.
• Fraud detection and AML services: Receive transaction and behavioural data to assess financial crime risk scores.
• Game software providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other certified providers receive session data necessary to operate their games. These providers are independently certified by recognised testing laboratories.
• Customer support platform: Our live chat and ticketing system provider stores support interaction transcripts.

6.2 Legal and Regulatory Disclosure

1971 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required by law or where we have a good-faith belief that disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of 1971, its players, or the public; or (c) detect, investigate, or prevent fraud or other illegal activity.

6.3 Business Transfers

In the event that 1971 undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material change to data processing arrangements that results from it, with a minimum of thirty days' notice.

7 Data Retention

1971 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods set out below.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

8 Security Measures

1971 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. Our principal security measures include:

• SSL/TLS encryption in transit: All data transmitted between your browser and the 1971 Platform is encrypted using TLS 1.2 or higher, preventing interception by third parties.
• Encryption at rest: Sensitive personal data — including identity documents and payment information — is encrypted at rest using AES-256 encryption.
• Password hashing: Player passwords are never stored in plain text. We use industry-standard cryptographic hashing algorithms with per-account salting.
• Access controls: Access to personal data is restricted to 1971 employees and service providers who have a legitimate operational need. Access is governed by role-based permissions and requires multi-factor authentication for administrative systems.
• Regular security audits: The Platform's infrastructure and data handling practices are subject to periodic security reviews and penetration testing by qualified third-party security professionals.
• Incident response: In the event of a data breach that is likely to result in a risk to individuals, 1971 will assess the breach, take immediate containment steps, and notify affected players without undue delay.

9 Cookies & Tracking Technologies

1971 uses cookies and similar tracking technologies to operate the Platform, maintain your session, prevent fraud, and — with your consent — improve your experience through analytics.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain information about your preferences or session state. Cookies cannot execute code or deliver viruses; they are simply data files used to facilitate website functionality.

9.2 Categories of Cookies Used by 1971

9.3 Managing Cookies

You may control and manage cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or processing transactions. Instructions for managing cookies in common browsers can be found in each browser's help documentation.

10 Your Data Rights

As a player on the 1971 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected]. We will acknowledge your request within five business days and provide a substantive response within thirty calendar days.

• Right of access: You may request a copy of all personal data that 1971 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account information (email address, phone number, address) directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to overriding legal obligations — for example, we are required to retain transaction records for a minimum period and cannot delete them upon request during that period.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being investigated.
• Right to data portability: You have the right to receive a structured, machine-readable copy of the personal data you have provided to 1971, for the purposes of transferring it to another service provider.
• Right to object: You may object to the processing of your personal data where that processing is based on 1971's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

11 Children & Minors

Parents and guardians in Bangladesh who are concerned that a minor may have accessed the 1971 Platform are encouraged to contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. We also strongly recommend that parents and guardians install parental control software on any device that a minor may access, to prevent access to online gambling platforms.

12 International Data Transfers

1971 operates internationally and may transfer personal data to servers or service providers located in countries outside Bangladesh. Where such transfers occur, 1971 takes appropriate safeguards to ensure that your personal data continues to receive an equivalent level of protection to that described in this Policy.

Safeguards for international transfers may include: contractual clauses requiring the recipient to protect data to the same standard as 1971; transfers to countries that have been assessed as providing an adequate level of data protection; and transfers to recipients who participate in recognised data protection frameworks.

If you would like further information about the specific safeguards in place for international transfers of your personal data, please contact [email protected].

13 Third-Party Services

The 1971 Platform integrates third-party services — including game software from providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — which may collect certain technical data independently when you interact with their game content. Each such provider operates under its own privacy policy, and 1971 has entered into data processing agreements with all integrated providers to ensure appropriate data handling standards.

1971 is not responsible for the privacy practices of third-party providers in respect of data they collect independently through their own platforms or services outside of the 1971 website. We encourage you to review the privacy policies of any third-party service you interact with directly.

The 1971 website does not contain links to external websites other than those within its own domain. Any external links that appear in game interfaces are operated by the respective game providers and are not under 1971's control.

14 Policy Changes

1971 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy — for example, changes that affect how we use your personal data or that reduce your rights — we will notify affected players by email to the address registered on their account at least fourteen calendar days before the updated Policy takes effect.

The date on which this Policy was last updated is displayed in the Hero section at the top of this page and in the page header. We encourage you to review this Policy periodically so that you remain informed about how 1971 handles your personal data. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

Where changes to this Policy are required by law or regulation and must take effect immediately, we will notify players as soon as reasonably practicable rather than in advance. In such cases, the effective date of the change will be clearly stated in the updated Policy.

15 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 1971 handles your personal data, please contact us using the details below. We are committed to resolving all privacy-related queries promptly and transparently.